Infoworks Privacy Policy

Effective Date: This Privacy Policy was last updated on May 7, 2024 and is currently in effect. To view prior versions of this Privacy Policy, please click here.

Introduction

When you use Infoworks products and services to enhance your enterprise data operations, you trust us with your information. We are committed to keeping that trust in our company and our products and services. Inforworks.io, Inc., together with its subsidiaries and affiliates, (“Infoworks”) respects your concerns about privacy and we want you to know what information we collect, how we collect it, what we do with it, the data security measures we take, and how to contact us if you have any questions or concerns about privacy and your information.

This Privacy Policy explains how we collect and use information to provide our products and services and governs your use of our websites (e.g. www.infoworks.io and docs.infoworks.io) and other online services that we operate, partner with or link to. The privacy and data practices described in this Privacy Policy are subject to applicable laws and we only engage in the practices we describe if permitted by law. We may also have specific privacy notices that apply only to certain of our products and services and those may be found in the information relevant to that particular product or service.

By providing information to us or by using our products or services, you agree to the terms and conditions of this Privacy Policy.

Our Products and Services

Infoworks is dedicated to providing end-to-end automation of and artificial intelligence (“AI”) integration for big data workflow processes which are agnostic of the data source, data platform utilized or the analytics to be run. We are headquartered in the United States and provide our products and services from our primary location in Palo Alto, California.

Information We May Collect

We collect certain information from you in order to pursue our lawful business interests, including providing you with access to our products and services, improving your experiences with us, communicating with you in connection with or regarding our services, and to enhance and improve our products and services based on insights we are able to obtain from your information.

We are mindful of the information that we collect.  We endeavor to gather the information necessary to fulfill our lawful business interests and keep your information for as long as is necessary to fulfill those interests. In some instances, our products and services interact with those of other companies and you may have additional or different privacy and data security rights and concerns with those companies. For our products and services to operate properly, you may have to provide us with certain personal information and if you choose not to do so, we may not be able to provide you with requested products or services or they may not operate properly or with full functionality.

We may also combine your information with publicly available information and information we receive from or cross-reference with select third parties. By combining this information, we are better able to communicate with you about our products and services and personalize your user experience with us, such as through relevant communications, tailored suggestions, and special offers.

We collect the following types of information related to you or your use of our products and services:

— Information you provide to us.

You may be prompted to provide some or all of the following types of information in order to directly communicate with us, to access and use our products and services, to pursue employment with us, or to access and use the websites:

• Contact information, such as name, phone numbers or e-mail address
• Username and password for accounts with us or authorized third parties
• Geolocation or address information
• Communications preferences
• Comments and other information posted through interactive online features
• Correspondence you send to us
• Information related to employment or employment application
• Verification or authentication of your identity

If you choose to withhold any of the foregoing or other reasonably requested information, it may not be possible for us to communicate with you or your experience with Infoworks products and services or our websites may not be optimized.

— Information We Automatically Collect.

By using our websites and our products and services, Infoworks may automatically collect certain types of information, including:

• Analytics information: We use third-party analytics tools to help us measure traffic and usage trends of our websites, to generally enhance our products and services and our websites, and to personalize your experience with Infoworks. These tools collect information sent by your personal devices or our products and services, including the web pages you visit, add-ons, IP addresses and device information, metadata, and other information that assists us in improving our offerings. We collect and use this analytics information from you and other users on an aggregated basis in such a manner that it cannot reasonably be used to identify any particular individual.
• Social Media widgets: We may interface with social media, such as Facebook, Twitter, Instagram and LinkedIn, using widgets which may collect your personal information and track your usage. These social media features are either hosted by a third party or may be hosted by us and are governed by the privacy policy of the company providing the social media functionality.
• Metadata: Metadata is technical data associated with content that you provide to Infoworks. We do not modify metadata associated with the information you provide to us and you are responsible for adding, deleting, or modifying any metadata associated with any content you provide to Infoworks.

— Cookies and similar technologies.

We may use cookies and similar technologies like tags, pixels, web beacons, and local storage (“cookies”) to collect information about how you access and use Infoworks products and services.  We also use cookies to help us understand how we can improvide our products and services and provide you with additional features. Where permitted by applicable law or in accordance with your personal privacy choices, we may also record and use log file information or device identifiers reported from your personal devices or from your browser when you access our websites or our products and services, or through targeted services placed by us or trusted third parties.

We use cookies, for example, to help us recognize your browser, to save and remember any preferences that may have been set, to help us customize our products and services for your use, to provide customized content to you, and to help measure and research the effectiveness of our websites, content and our products and services.

If you do not want information to be collected through cookies when using our websites, there is a simple procedure in most browsers that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer to your electronic devices of select cookies from particular sites. For Infoworks customers who are California residents, you may request certain information from us regarding disclosure of your personal information to third parties for direct marketing purposes. If applicable to you as a California resident, you may make such a request by contacting us at [email protected]. You may also obtain general information about cookies and their uses from www.allaboutcookies.org/manage-cookies/index.html.

— Information We Receive From Third Parties.

We may receive information about you from trusted third parties with whom we have relationships, including:

• We may receive information that you have separately shared with third parties. Whether and to what extent any third party shares your information with us will depend on your choices, their agreement with us and their individual privacy practices. We may purchase marketing data from third parties and add it to our existing user database. We may tie this marketing data to aggregated information we have collected or to the personally identifiable information that you have provided to us.
• Infoworks uses its best efforts to comply with any data privacy laws that may apply to our company, our products and services, and your information; however, we cannot be responsible for the privacy practices of others. Infoworks is not responsible for and assumes no liability if a third party collects or uses any information about you in violation of its own privacy policy or any applicable laws.

— Information We Collect from Products and Services.

Infoworks collects a variety of information when you use our products and services, including:

• We may collect information about the Infoworks products and services you access and use, such as your installation date, number of products installed, software or operating systems support, and serial/identification numbers. In order to provide and improve our products and services, we may collect data regarding where you access and install, how they are configured, data related to their use and performance, and other data relevant for installation, use, diagnosis, and improvement our products and services.
• We collect these types of information in order for you to access and use of our products and services. If you opt out from the collection of these types of data, we may not be able to provide you with the full functionality of our products and services and you agree that such a result would not violate any service agreements between you and Infoworks. However, if you no longer wish for us to collect the foregoing types of information, please contact us as indicated in the “How to Contact Us” section below.

How We May Use Your Information

Infoworks uses your information, including personal information, to continually improve our products and services to and personalize those for you. We may use information we collect about you to:

• Provide our Products and Services. We use your information to provide, support, understand, and improve our products and services. We may communicate with you to respond to your requests, provide you with service announcements, technical notices, updates, security alerts and support-related messages related to your account or transactions with us. We may also use your information to diagnose or fix technical issues or otherwise support the operations of our products and services.
• Personalize our Products and Services. We use the information we collect to personalize our products and services and the content that we place on our websites. We also use the information to better understand your interests, make personalized recommendations for you based on your interests, send you marketing or promotional communications, or ask you to provide feedback on our products and services. You can always opt out of these communications by following the opt-out instructions in the message or by contacting us as indicated in the “How to Contact Us” section below.
• To Create Aggregated Data. We may combine your information with that from others to create aggregated and otherwise anonymous data, which has data that might personally identify you removed or hashed. We may use this anonymous data and share it with third parties to operate, understand and improve our products and services, to develop new products and services, to monitor metrics around our website, and for other lawful business purposes.
• For Security, Compliance, and Legal Claims. We may use your information as we believe appropriate to protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; to protect privacy rights, safety and property rights of us, you or others; and as otherwise needed to investigate or prevent violations of law, this Privacy Policy or any of our other terms of use or policies.
• Other Uses. In some instances, we may desire to collect or use your information differently than we have described, and we will do so only to the extent that we disclose to you at the time we collect the information or with your consent.

We will never share, sell, rent, or trade your personal information with any third parties without your consent or other than as described in this Privacy Policy. We may share information that is collected from you in the following circumstances:

• Authorized third-party service providers. We may share your information with our third-party service providers to help us fulfill requests and perform various functions necessary to our products and services.
• Affiliated companies. In some circumstances, we may have affiliated companies, partners, or agents acting on our behalf or at our instruction, and we may share your information with them.
• Business transfers. We may share your information with a relevant party in connection with a business transaction relating to Infoworks or our products and services.
• Aggregated Information. We also may share aggregated or anonymized information with third parties, including to help us develop additional products and services, or to help these third parties develop their own products and service offerings.
• Legal Purposes. We may disclose your information to a relevant party to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, property, safety, and security of Infoworks, our users, or the public.

With Your Consent. If we desire to share your information other than as described in the Privacy Policy, we may do so with your consent.

Your Rights, Access and Communication Choices

Under various laws which may be applicable to your relationship with us, you have six basic rights to request information or action regarding the data we process about you.

We aim to respond to your valid requests within a reasonable time period, typically 30 days. In some instances, there may be legal or other reasons we may not be able to address your specific request. You may typically:

• Request access to of a copy of the personal information we process about you
• Request that we correct inaccurate or incomplete personal information about you
• Request deletion of your personal information
• Request that we restrict (temporarily or permanently) our processing of your personal information
• Request transfer of personal information we process about you to a third party, where such is based on your consent, contract or automated processing
• Opt-out or object to our use of your personal information, where such use is based on your consent or our legitimate interests

We endeavor to give you access to and control of your information and communication choices. Where applicable and practical, we provide you with opt-in and opt-out choices for subscribing or unsubscribing from communications, including:

• Receiving electronic communications from us: If you no longer want to receive marketing-related electronic communications, such as emails, texts, or other electronic communications from us, you may opt out of receiving them by following the opt-out instructions in any marketing message received from us or by contacting us as instructed below. Please note that we may still send you important administrative, safety, or product or service messages even if you opt out of receiving electronic marketing communications.
• Receiving marketing-related calls from us: If you receive a marketing-related call from us and do not want to receive similar calls in the future, simply ask to be placed on our “do not call” list. Please note that we may still call you regarding administrative, safety, or product or service issues even if you opt out of receiving marketing calls.

If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us as indicated in the “How to Contact Us” section below.

Infoworks gives you choices regarding our collection, use, and sharing of information from or about you or your use of our products and services, including:

• Configuring your browser to decline or accept cookies
• Opting out of analytics tools
• Opting out of certain electronic communications or promotional calls
• Disabling the collection of data from your products
• Opting out of other types of data processing for which you have provided your prior explicit opt-in consent

In certain jurisdictions you may have the right to request access to and receive information about: 

• certain information we maintain about you; 
• update and correct inaccuracies in that information; 
• have the information restricted or deleted; 
• object or withdraw your consent to certain uses of information; and 
• lodge a complaint with your local supervisory authority. 

You may also have the right to data portability with regard to the data that you have provided to us. These rights may be limited in some circumstances by local law.

Please note that Infoworks may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that you began prior to requesting such change or deletion. For more information on these rights, please refer to the “How to Contact Us” section below.

Cross Border Transfers

Our products and services are controlled and operated from the United States. Information from or about you or your use of our products and services may be stored and processed in any country where we have facilities or where we offer products and services. Those countries may not have the same data protection laws as the country in which you initially provided that information.

When we transfer information from or about you or your use of our products and services to other countries, we will protect it as described in this Privacy Policy. By using our products and services, or otherwise providing information to us, you consent to the transfer of information from or about you or your use of our products and services to countries outside of your country of residence, including the United States.

Protection of Your Information, Security

Infoworks is committed to protecting your information and your choices for its intended use. We have adopted technical, administrative, and physical procedures that are reasonably appropriate and satisfactory pursuant to applicable laws to help protect this information from loss, misuse, and alteration. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Infoworks is not responsible for the privacy practices and data security measures adopted and utilized by its customers or any third parties.

If you have reason to believe that your information or your interactions with us are no longer secure, please immediately notify us of the problem by contacting us in accordance with the “How to Contact Us” section below.

Retention Period

Infoworks will retain information we collect from or about you, our customers, our vendors or other business affiliates, our products, and our services for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you. When determining this retention period, we consider various criteria, such as the type of products and services requested by or provided to you, the nature of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, and retention periods required by law.

Minors

Our products and services are not directed to individuals under the age of sixteen (16). Infoworks will not knowingly accept and we request that these under-sixteen individuals not provide any information to us. A parent or guardian who becomes aware that his or her child under the age of 16 has used the product or services or shared their personal information with Infoworks, may contact us and we will attempt to delete the child’s personal information as soon as possible.

Third Party Services, Content and Links

We encourage you to carefully consider any websites, applications, products or services, social media platforms, and marketing services that are operated by third parties and which may be linked to our websites or integrated with our products and services.

This Privacy Policy does not address, and Infoworks is not responsible for, the privacy policies, practices, or products and services of any third parties. The inclusion of a link on our websites does not imply an affiliation with the third party or any endorsement of the linked website, product or service by Infoworks. The inclusion of a link or integration with any of our products and services by any of our customers does not imply an affiliation between Infoworks and the third party or any endorsement of the linked website, product or service by Infoworks.

Infoworks is also not responsible for the collection, use, or disclosure policies and practices (including the data privacy and security practices) of any third party. You should review the privacy policies and practices of any third parties to ascertain how their privacy practices may differ from ours.

If you are a California resident, California law may provide you with additional rights regarding the use of your personal information. To learn more about these privacy rights, visit: https://oag.ca.gov/privacy/privacy-laws.

California’s “Shine the Light” law (CA Civil Code §1798.83) permits residents of California that use our website to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

If you are a California resident and wish to exercise your privacy rights by making a request, please contact us (see the “How to Contact Us” section below).

Updates and Changes to this Privacy Policy

We may make changes to this Privacy Policy at any time and without prior notice by posting an updated version on our websites. The “Last Modified” legend at the top of this page provides the date on which this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our websites or otherwise provide it to you. By continuing to use our websites, products and services, or otherwise providing information to us after changes to this Privacy Policy have been made, you agree to the changes.

How to Contact Us

To contact us with a question or comment, to opt in or opt out from certain services, or to ask about your ability to exercise your privacy rights described above, please contact us:

• via e‐mail at [email protected]
• via phone: 650-391-9306
• via mail at: Infoworks.io, Inc., Attn: Privacy Contact, PMB 660, 2625 Middlefield Road, Palo Alto, CA 94306, United States.